Placing an order on 1grams is designed to be straight forward and user-friendly. First, browse through our extensive catalog of products, or use the search bar to find something specific. Once you have found an item you wish to purchase, click on it to view detailed information, including product descriptions, specifications, and customer reviews. If you’re satisfied with the item, select any necessary options (like size or color), and click "Add to Cart." You can continue shopping or proceed directly to checkout. At checkout, you’ll be asked to provide your shipping details and select a payment method. Before completing your purchase, review your order to ensure everything is correct. After placing your order, you will receive an order confirmation via email, and you’ll be kept updated on its status until it arrives at your doorstep.

1grams accepts a reliable payment method to make your shopping experience as convenient as possible. We accept payments through Razorpay and other popular digital wallets. All transactions on 1grams are secured using the latest encryption technologies, ensuring your payment information is safe and confidential. We also monitor transactions for any signs of fraud to protect our customers. Your financial security is a top priority for us.

Yes, 1grams provides a comprehensive order tracking system to keep you informed every step of the way. once your order has been processed and shipped, you will receive an email containing a tracking number. This tracking number can be used to monitor the progress of your delivery. Simply go to the "Track Order" section on our website, enter your tracking number, and you’ll be able to see real-time updates on your shipment’s location. You can also track your order through your account dashboard if you’re a registered user. This ensures you know exactly when to expect your package, and it provides peace of mind that your order is on its way.

The return policy of 1grams is designed to be as fair and straightforward as possible.  Products can be returned within 30 days of receiving your order, they are unused and in their original packaging. To initiate a return, log in to your account, go to your order history, and select the item you wish to return. Follow the on-screen instructions to complete the return request, which may involve printing a return label and dropping the item off at a designated location. Once the return is received and inspected, your refund will be processed. 

If you need assistance with anything related to your 1grams experience, our customer support team is here to help. You can reach out to us through the "Contact Us" page on our website, where you’ll find a form to submit your query. Additionally, we offer live chat support for immediate assistance with urgent matters. Whether you have questions about a product, need help with an order, our dedicated team is ready to provide the support you need. We strive to respond to all inquiries as quickly as possible, ensuring you have a smooth and satisfying shopping experience.

Shipping charges on 1grams can vary depending on several factors, the destination of the delivery, and the size or weight of the items purchased. We charge a nominal fee to cover shipping costs. During the checkout process, you will see the total shipping cost before completing your purchase, so there are no surprises. The shipping charges are calculated based on real-time rates from our logistics partners, ensuring that you receive the best possible service. You can also choose from different shipping options, such as standard or express delivery, depending on how quickly you need your items.

A review on 1grams is a great way to share your experience with other shoppers and help them make informed decisions. After you’ve received your purchase, you’ll receive an email inviting you to a review. Alternatively, you can log in to your 1grams account, go to your order history, and click on the product you wish to review. On the product page, you’ll find the option to rate the item and leave detailed feedback about your experience, including the product’s quality, value for money, and how it met your expectations. Your review is valuable to other shoppers, as it helps us improve our products and services. Honest reviews contribute to a trustworthy and reliable marketplace.

At 1grams, we prioritize creating a safe and reliable marketplace for our customers. To ensure high standards. These ratings and reviews are valuable tools to help you assess the trustworthiness  before making a purchase. If you ever have concerns, our customer support team is available to assist you.

If you receive a damaged or defective product, we understand how frustrating that can be, and we’re here to help resolve the issue quickly. First, we recommend taking photos of the damaged or defective item as evidence. Then, log in to your 1grams account and go to your order history. Select the item in question and choose the option to report an issue. You will be guided through the process of submitting your claim, which includes providing details about the damage or defect and uploading the photos you’ve taken. Our team will review your claim and, depending on the situation, arrange for a replacement, repair, or refund. We aim to make this process as smooth and hassle-free as possible.

Yes, you can cancel your order on 1grams, but the ability to do so depends on the status of your order. If your order has not yet been processed or shipped, you can easily cancel it by logging into your account, going to your order history, and selecting the "Cancel Order" option next to the item you wish to cancel. If your order has already been shipped, cancellation may not be possible, and you may need to wait until you receive the item to initiate a return. It’s important to act quickly if you wish to cancel an order. Please review the specific cancellation policy on the product page for more details.

Yes, 1grams frequently offers promotions, discounts, and special deals to enhance your shopping experience. You can find these promotions by visiting the "Deals" or "Offers" section on our website, where we regularly update the latest discounts available. Additionally, by signing up for our newsletter, you can receive exclusive discount codes and be the first to know about upcoming sales events. We offer seasonal promotions or discounts on specific product categories, so it’s a good idea to check back often to take advantage of these savings. You can also find promotional banners on the homepage that highlight ongoing deals.

1grams is committed to offering only genuine and authentic products to our customers. We ensure that all items listed on our platform meet our strict quality and authenticity standards. Our customer review system allows shoppers to report any concerns about product authenticity. If a product is found to be counterfeit, we take immediate action, including removing the product from our platform. Your trust is important to us, and we strive to create a marketplace where you can shop with confidence.